Help & Support

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How can we assist you today?

Search verified institutional guidelines, find answers to common submission questions, or send an inquiry to the support desk.

Submission Guide

Learn formatting requirements, accepted document formats, metadata fields, and author privacy standards.

Review standards

Review & Forensic Seals

Understand the anonymous peer review timeline, scoring rubrics, and forensic QR authentication.

Review protocol

Support Desk

Need direct assistance with an active submission or account issue? Submit an institutional ticket below.

Open inquiry form

Frequently Asked Questions

8 Topics

Submit Support Ticket

Official Information

Academic Desk Email

support@pars.com

Working Hours

Monday – Friday, 8:00 AM – 5:00 PM (EAT)

Consortium Location

Pwani University Academic Consortium, Kilifi, Kenya

Turnaround SLA

Initial response within 24 business hours